1. Terms & Conditions

• Payment is due at the time of service unless otherwise agreed upon.

• Quotes are valid for 30 days from the date of issue.

• Any changes to scheduled services must be communicated at least 24 hours in advance.

2. Refund & Cancellation Policy

• Cancellations within 24 hours of the appointment may be subject to a cancellation fee.

• Rescheduling is free of charge if done at least 24 hours before the appointment.

• Refunds for prepaid services are considered on a case-by-case basis and may be subject to administrative fees.

3. Privacy Policy
Your privacy is important to us.

• We do not sell or share customer information with third parties.

• Personal data collected (name, email, phone) is used solely for service-related communication.

• We take security measures to protect your information from unauthorized access.

4. Payment Policy

• Payments can be made via credit/debit card, PayPal, or cash at the time of service.

• Online payments must be completed before services are rendered.

• Any outstanding balance must be settled within 7 days of service completion.

• Late payments may incur a 5% late fee for every 7 days past due.

5. Service Guarantee

• We stand by the quality of our work. If an issue arises, we offer a 7-day satisfaction guarantee on applicable services.

• Any defects or missed work must be reported within this time frame for a free follow-up service.

• Our services do not cover damage caused by misuse, accidents, or structural issues beyond our control.

6. Liability Disclaimer

• Sovereign Home Solutions is not responsible for pre-existing conditions or unforeseen damages discovered during service.

• We are not liable for structural failures, material defects, or damage caused by natural wear and tear.

• Customers must disclose any known home issues before service.